Food Retailers: Know This Before Investing in a Grocerant
Competition continues to eat away at grocers. With the dawn of the new European discounters, online shopping, meal kit delivery and a general disdain for eating at home, there’s a lot to content with. Small wonder grocers’ market share is down 15% over the last decade. Phil Lempert, the self-styled Supermarket Guru, says the key […]
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5 Click-and-Collect Pitfalls to Avoid (and Some Successes, too)
Click-and-collect (otherwise known as Buy Online and Pick Up In Store or “BOPIS”) has been steadily growing in popularity over the last few years. Research by Order Dynamics and Bell Howell found that during the 2018 holiday season, click-and-collect grew by more than 46%. The numbers tell us that BOPIS isn’t going away anytime soon, […]
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Ready to Reduce In-Store Apparel Returns? Try These Tactics on For Size
Brick-and-mortar retailers are stuck between a rock and a hard place when it comes to return policies. From your customers’ perspective, online purchases make for seamless returns. E-commerce returns are often free, with labels included in the shipment box. Brick-and-mortar retailers, hungry to attract and retain shoppers, are increasingly expected to offer flexible return policies […]
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How Customer Feedback is Driving Our Product Strategy in 2019
In 2018, the number of store managers using CB4 more than tripled from the previous year. As our client roster expanded, we had the chance to do store visits with all different types of retailers—fashion, convenience, grocery, pharmacy, and more. Our clients are innovators in their field, dedicated to enhancing their stores’ performance and deepening […]
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