Goodbye, in-store operational issues. Hello, happy store teams and happier shoppers.
You carefully set your prices, painstakingly staff your stores, and constantly hone your store assortment. That’s just the tip of the iceberg.
Regardless, human error chips away at your sales and undoes your hard work at the last mile. It prevents shoppers from buying products they love, hurting sales and customer experience.
We expect humans to be able to spot issues by scanning thousands of SKUs. Humans are great at many things, but not that.
Most retail technologies simply aren’t accurate enough to correctly predict when there’s an issue at a store and SKU level. That’s why store teams struggle with false positives and spotty follow through.
Spotlight is a patented AI software for brick-and-mortar retailers. We run machine learning algorithms against your POS data to identify physical issues in a store that are holding back sales and disappointing customers.
We send store managers recommendations to fix the most critical issues, and show them how much sales will increase once they act. We report on program success, compliance, and gross margin lifts in our easy-to-use app.
84% of store managers love Spotlight. That’s because our patented algorithms yield recommendations with a high hit rate and clear lift to revenue. Our app makes it easy for them to delegate tasks or quickly resolve issues themselves. In under 40 minutes a week, they can fix the costliest issues on their floors. And then get back to their regularly scheduled programming.
Your regional managers are consummate multi-taskers, hustling daily to ensure all their stores are running smoothly. That’s why we make it easy for them to monitor store compliance (which typically sits at 95%). At a glance, they can see chronic issues that are slowing sales. And they can just as easily drill down to applaud individual stores for a job well done.
A glance at our reporting suite gives executive insights into the revenue your teams are driving by acting on recommendations. You can easily see how stores are responding and how small store-level changes are contributing to your bottom line. Spotlight promotes transparency in your chain by eyes at all levels on the products and practices that keep your customers happy.
We asked 1,000+ US-based grocery shoppers about their experiences shopping in-store for groceries. This White Paper provides compelling insights into what happens when their expectations aren’t met and illuminates their paths to purchase. Enjoy!