Can’t Touch This: Contactless is Now a Must-Have for Grocers
One of the biggest ironies of ecommerce had been how willing people are to purchase cars or 60-inch TVs sight unseen, but still prefer to choose their own eggs and apples. Then… the pandemic came along ready to disrupt an industry that was ripe for change. Hello, online grocery. In 2019, Publicis Groupe had predicted […]
CB4 Announces Partnership with Spanish Supermarket Giant Eroski to Streamline Operational Execution
Eroski, One of Spain’s Leading Grocers with 2,000+ Stores, Will Use CB4 AI to Improve Product Buyability and the In-Store Experience for Customers NEW YORK, Sept. 29, 2020 /PRNewswire/ — CB4 and Eroski are announcing a partnership to improve store execution and customer experience during Covid-19 and beyond. As a leading supermarket chain in Spain, Eroski understands how important […]
How Retailers Are Using Machine Learning to Overcome Covid Challenges.
In 2007 Nassim Nicholas Taleb, a hedge fund manager turned mathematical researcher, published The Black Swan, a book about unpredictable events that result in massive changes in the world. Two years later in 2009, the financial crisis turned the world upside down. As you’re reading this, we’re living through another black swan event. COVID-19 has […]
3 Reasons Why Gamification Is Everything in Retail Technology
Gamification applies common game elements to non-game situations. Think competition, rules, points, and rewards. Gamification also brings out humans’ natural impulses to socialize, achieve tasks, and express themselves. Maybe you’re a retail business owner who uses customer loyalty programs, flash sales, and other reward-based practices to build your customer base. You’re already utilizing retail gamification […]
Privacy v. Personalization: How Retailers Like IKEA Walk the Line
Technology continues to advance at lightning speed, generating reams of data about when, where and what consumers like to shop. After studying the value that engaged customers can bring to their bottom line, smart retailers are eager to provide a personalized shopping experience. But as they leverage technology to create an optimal customer encounter, some […]
9 Ways to Train Your Retail Store Staff… For Real
If you think you’ve already given your store’s employees all the retail training they need, think again. Chances are, your store staff mentally checked out after learning the basics of your POS system and store merchandise zones. And, you’ve been far too busy to conduct one-on-one training, so your educational initiatives may have gone by […]
5 “Wow” Moments from My Visit to Nordstrom’s New NYC Flagship
When it comes to my relationship with department stores… “it’s complicated.” As a teen, I considered my local Neiman Marcus the epitome of taste and luxury. The place I picked up my first Kate Spade bag. When I moved to Manhattan in my early twenties, I was enamored with Bloomingdales 59th St. The just-in-reach accessibility […]
5 Key Takeaways from CB4’s NRF 2020 Big Ideas Panel
It wasn’t long ago that eyebrows went up at the thought of effectively using artificial intelligence in the store environment. Today, however, there’s increasing understanding that having a well-run store with a superb customer experience is essential—and AI can be the vehicle that helps deliver it. Yoni Benshaul, CEO of CB4, opened our Exhibitor Big […]
Watch the Throne: Can Wegmans Become King of New York?
Crowds at NikeTown to cop new Jordans. Queues for cancellation tickets to Hamiliton. Lines for cronuts (remember when those were A Thing?). Waiting is the bane of every New Yorker’s existence. So it came as a surprise to the uninitiated when hundreds of ‘Wegmaniacs’ waited in cold, rainy weather in Brooklyn’s remote Navy Yard for […]
The Very Hungry Carter-pillar: How Carter’s Ate Up the Competition
Kids’ apparel has been a tricky vertical to nail for many retailers. Previously successful brands such as Babies R Us, Gymboree, and Crazy 8 have failed to stay afloat, and some that have survived—like The Children’s Place—are shuttering stores. But despite the turbulence in the category, one company seems to be holding steady year after […]
