15 Must-Have Products to Add to Your Grocery Store Assortment, According to TikTok
TikTok is the bite-sized video-sharing app with an outsized reach. Launched here in 2018, the app became a global phenomenon last year among Generation Z users looking for a distraction during the COVID-19 quarantine. Now, with more than 1 billion users worldwide, TikTok has found a foothold with influencers demonstrating, hawking, and reviewing products for […]
5 Predictions for Post-Pandemic Life Retailers Are Banking On
Last year, many shoppers found themselves turning to the web when they once would have turned to the mall. Online shopping surged during the pandemic. But now, with a new normal and new shopping trends on the horizon, retailers are getting ready for a “return to retail” as soon as this summer. That means getting […]
A Snapshot of Grocery Supply Chain: You Can’t Always Get What You Want
When the pandemic reached the U.S. last winter, consumers rushed grocery aisles, “panic buying” toilet paper and other essentials to last them through quarantine. Restaurants were forced to shutter, leaving people to cook more meals at home as grocers scrambled to adjust supply chains to an abrupt change in consumer appetite. With no clear end […]
5 Ways the Best Retailers Increase Customer Lifetime Value
For great retailers, success isn’t earned with a single transaction—one transaction is only a win when it sets the ball rolling for more transactions like it and bigger baskets in the future. By the same token, missing out on a single sale is never just that—it can sap untold thousands of dollars in future business. […]
2nd Annual Grocery Store Loyalty Awards
Customer loyalty is hot right now. Despite the chaos of 2020, a handful of top supermarket chains managed to roll out new or update their existing loyalty programs in innovative and clever ways. The best programs are attracting legions of customers in a highly competitive industry. Sales figures from last year show that these revamped […]
UV Disinfection in Grocery: Is It The Next Big Thing?
Fears of the COVID-19 virus lurking in supermarkets—on doors, carts, and packaging—have kept uneasy shoppers from spending more time browsing the aisles or even from brick-and-mortar grocery stores altogether. The concern is justified. A 2017 study showed that grocery store carts carry 361 times more bacteria than a bathroom doorknob—with three-quarters of the cart’s germs […]
Local Grocery Chains vs. Big Box Supermarkets: Which is Coming Out of Covid-19 Ahead?
The COVID-19 outbreak pushed no industry (save for healthcare and biotechnology) to evolve as dramatically as the grocery retail industry. Within weeks of the pandemic’s arrival, big box retailers and local grocery chains alike were driven to upend their operations across the board, from stocking to staffing to safety protocols. Behemoths such as Walmart and […]
5 Grocery Industry Trends to Watch in 2021
Nearly one year after the COVID-19 pandemic began ravaging the globe, your local grocery store is likely looking a little different. Few businesses have been affected as dramatically by the virus as the grocery industry. Initially slow to adapt to e-commerce, the grocery industry has shoveled billions of dollars this year into developing online platforms […]
Retail Strategy: Compete for Bargain Shoppers Without Seeing Red
The pandemic-driven boon in online shopping has brick and mortar stores searching for a successful retail strategy to stay competitive in the shifting landscape. Mega-retailers like Walmart (famous for its “everyday low prices”) and Amazon (famous for next day shipping on reasonably priced staples) have reported a rise this year in sales of pandemic-related items, […]
Conflict De-Escalation 101: Cautionary Tales for Retail Operations
The holiday spirit may feel less jolly this year, and not just because customers and store staff will be wearing masks and socializing from a safe distance. The frenetic shopping season between Thanksgiving and Christmas has always called for extra patience in retail operations and—for some stores—more security guards. But holiday retail during the […]
