Workforce Management Techniques for Today’s Fashion Retailers
Employee turnover is a big drain for fashion retailers. When one part-time sales associate resigns, it costs more than $3,000 to replace them—and that’s often more than 15% of one worker’s annual salary. Retail employees often quit due to issues around unpredictable scheduling, insufficient training, low pay and benefits, and lack of advancement opportunities, Cisco […]
How Tech-Savvy Operations Teams Keep Pace in Fast Fashion
Fast fashion retailers exist in an ever-changing world of ephemeral trends. Their operations teams have the challenge of uniquely high product turnover rates, which affect everything from production to pricing. However, thanks to fashion industry technology powered by AI and machine learning, fast fashion operations teams can arm store staff with the information and tools […]
Smart Fitting Rooms: Mango & Ralph Lauren Get Wise
From RFID sensors to beacons to digital kiosks and signs, IoT in retail is everywhere. Much of the discussion around the Internet of Things (IoT) in retail is about how it will change the customer experience. However, you can also leverage IoT devices as tools to benefit your employees. Smart fitting rooms represent one way […]
Outlet Store Challenges: The DIESEL Store Interview
Sean Demers was behind the register wearing DIESEL jeans and a black t-shirt when I applied for my first job in retail. He smiled when he looked at my resume. I had zero experience. It showed from my inability to navigate the stockroom to my disorientation on the sales floor. I had to ask Sean […]
Clienteling: Retail Realness with Dorian Nicholson
Before we get to clienteling, let’s start with Dorian Nicholson. People walk into Dorian’s store just to take his picture. It happens at least once a day. Piercings hang from his nose, lips, ears and cheeks. He’s been known to rock dreadlocks, mohawks, braids and bleach. Dorian is fit. Listens to EDM. No one is […]
Inside Store Operations: Denimwall, the South Beach Interview
Winnie Tchamlesso: Denimwall, Store Manager Winnie learned early on that weather matters. It was a skill she developed as a store manager in the outdoor shopping district of Miami. June was hurricane season. July averaged in the 90s. Beaches on the southern tip of Florida were still empty in August. Winnie steadied her Cuban coffee […]
Inside Store Operations: The G-Star RAW Interview
Vivian Magana: G-Star RAW, Store Manager Vivian Magana is wearing sustainable denim. The yarn is made from plastic waste. She’s explaining this to one of her clients as he’s walking out the dressing room and zipping up the men’s version from the same collection. The client in the dressing room needs to go up a […]
