Retail IoT Solutions Impacting the In-Store Customer Experience
Retail IoT solutions are affecting the customer experience in-store, yielding lots of benefits and higher revenues. IoT is everywhere, changing the physical world around us. Retail is no exception. IoT is becoming a fundamental part of the retail environment. If you’re unsure about how to implement IoT or are struggling to reap a return, these […]
Will Self Service Checkouts Boost Your Business?
Self service checkouts are nothing new. Interactive screens that allow customers to ring up their purchases and pay without the assistance of a sales associate have been around since the 1990s. And according to a 2018 study published in the Journal of Retailing and Consumer Services, more retailers are poised to adopt self service checkouts […]
Clienteling: Retail Realness with Dorian Nicholson
Before we get to clienteling, let’s start with Dorian Nicholson. People walk into Dorian’s store just to take his picture. It happens at least once a day. Piercings hang from his nose, lips, ears and cheeks. He’s been known to rock dreadlocks, mohawks, braids and bleach. Dorian is fit. Listens to EDM. No one is […]
C-Store Stories: The Evolving Face of Circle K
Circle K is among the largest and most well-known convenience store brands in the United States. Founded in 1951 in El Paso and currently a subsidiary of Alimentation Couche-Tard, a Canadian chain of convenience stores, Circle K has become iconic all over the South, Midwest, and West Coast off the strength of their branding and […]
Retail Store Automation: Embracing Machines and Humans Alike
Operations and retail teams are proving that you don’t have to sacrifice human interaction in order adopt retail store automation. Machine learning tools (like that of CB4) use computer algorithms to advance performance. In reality, automation is empowering human retail operations teams to connect more deeply than ever before with the people purchasing their goods. […]
The Limitations of Traditional Retail Business Analytics
Retailers use reporting and business analytics are for a variety of purposes. These reports can help senior executives understand the overall performance of a store, region, or category. They can help pinpoint SKUs that are underperforming in stores. However, retailers often struggle to identify real problems at a SKU and store level and provide stores […]
Inside Store Operations: Denimwall, the South Beach Interview
Winnie Tchamlesso: Denimwall, Store Manager Winnie learned early on that weather matters. It was a skill she developed as a store manager in the outdoor shopping district of Miami. June was hurricane season. July averaged in the 90s. Beaches on the southern tip of Florida were still empty in August. Winnie steadied her Cuban coffee […]
Store Planning: The Changing Face of Retail Store Formats
Experimenting with store formats is one of the primary ways retailers are trying to connect with customers, maximize their shelf space and reposition themselves. While their efforts often involve in-store technology, a growing number of stores are changing their store formats, building more intimate small-format stores. The new store formats have emerged as testing grounds […]
Customization in Retail: A Whole New World
The rise of customization in retail brought on by online retail has forever changed the way companies do business. While some have failed to adapt and gone defunct, many more are adapting in clever ways to bring better in-store experiences to customers through leveraging of the online side of their business. This is most notable […]
Peak Convenience: Mobile Ordering in Convenience Stores
Fast food restaurants, fast casual places, and even Disney World restaurants aren’t the only food vendors that use mobile ordering. The next frontier: mobile ordering for convenience stores. Mobile ordering. Some convenience store chains currently offer the service, however, it’s not widespread. Convenience store owners should prepare now and capture the mobile market. Why? You […]
