How Grocery Store Operations Teams Lead Customer Experience
The customer experience makes or breaks a brick-and-mortar retail experience — and this is especially true for grocery retailers. Grocery store operations teams, with their intricate understanding of customer needs throughout their stores, are best poised to deliver elevated customer experiences that exceed expectations and surpass the competition. With cutting-edge machine learning tools and artificial […]
Wholesale Store Innovation: Sam’s Club Takes the Lead
In the 1980s, wholesale clubs revolutionized retail. Wholesalers, like BJ’s and Sam’s Club have succeeded but, the warehouse concept hasn’t change much since then. That’s why Walmart is developing an entirely new concept for Sam’s Club. The store is in Lower Greenville, a neighborhood of Dallas, Texas. Sam’s Club will test new technology at this store/wholesale […]
Smart Fitting Rooms: Mango & Ralph Lauren Get Wise
From RFID sensors to beacons to digital kiosks and signs, IoT in retail is everywhere. Much of the discussion around the Internet of Things (IoT) in retail is about how it will change the customer experience. However, you can also leverage IoT devices as tools to benefit your employees. Smart fitting rooms represent one way […]
Total Immersion: Walmart’s VR Retail Training
Training is a fundamental part of any retailer’s operations. New associates need to be brought up to speed on best practices as soon as possible. Current employees also need to be trained when retailers adopt new technology or best practices evolve. VR retail training is an innovative way for retailers to accomplish both of these […]
Outlet Store Challenges: The DIESEL Store Interview
Sean Demers was behind the register wearing DIESEL jeans and a black t-shirt when I applied for my first job in retail. He smiled when he looked at my resume. I had zero experience. It showed from my inability to navigate the stockroom to my disorientation on the sales floor. I had to ask Sean […]
Delivery in Retail: How Brick-and-Mortar Can Get the Edge
Of the many advantages offered by online over brick-and-mortar retail, one of the least spoken about is delivery in retail. The way in which retailers deliver product into the hands of customers has gone through many changes throughout the years. Mail-order era companies like Sears and Roebuck gave way to the department store, followed by […]
Omnichannel Retail and the New Role of Stores
Today’s consumer loves convenience. Most retailers have made it as easy as possible for them to shop without ever leaving the house. Even so, brick-and-mortar is not dead—not even on life support. Shopping in-store is still the center of the customer relationship. What retailers are shifting toward now is not purely online or in-store but […]
AI and the Customer Experience: Today and Beyond
In the retail industry, the customer experience is more important than ever. With so much competition from e-commerce, many shoppers need a compelling reason to visit brick-and-mortar locations. This pressure has been the catalyst for re-imagining how AI and the customer experience. In fact, Gartner predicts that by 2020, 85% of customer interactions will be […]
In-Store Innovation: Lessons from the Apple Store
One of the biggest in-store innovation success stories of the last 20 years in brick and mortar retail has been the Apple store. Entering the market after the wildly effective reworking of the entire Apple brand, these stores were an innovative new way for tech manufacturers to directly reach customers. The Apple store has become […]
Retail IoT Solutions Impacting the In-Store Customer Experience
Retail IoT solutions are affecting the customer experience in-store, yielding lots of benefits and higher revenues. IoT is everywhere, changing the physical world around us. Retail is no exception. IoT is becoming a fundamental part of the retail environment. If you’re unsure about how to implement IoT or are struggling to reap a return, these […]
