How to Support Your Grocery Staff During Coronavirus
During the 2019 holiday season (and man, does that feel like a long time ago now…) we put together a white paper called, “How to Unlock the Potential of Your Part-Time Workforce.” It was written by Heidi Sax on our editorial staff, and it was my favorite piece that we published last year. It’s an […]
3 Reasons Why Gamification Is Everything in Retail Technology
Gamification applies common game elements to non-game situations. Think competition, rules, points, and rewards. Gamification also brings out humans’ natural impulses to socialize, achieve tasks, and express themselves. Maybe you’re a retail business owner who uses customer loyalty programs, flash sales, and other reward-based practices to build your customer base. You’re already utilizing retail gamification […]
9 Ways to Train Your Retail Store Staff… For Real
If you think you’ve already given your store’s employees all the retail training they need, think again. Chances are, your store staff mentally checked out after learning the basics of your POS system and store merchandise zones. And, you’ve been far too busy to conduct one-on-one training, so your educational initiatives may have gone by […]
Retail Store Audits: Pitfalls to Avoid Before, During, & After Your Audit
Retail store audits. For many stores, they are akin to taking your vehicle for a tune up. The technician uses a computerized interface to identify operational issues with your vehicle’s systems, and provides targeted fixes for those problems. Retail store audits follow the same process but use different diagnostic tools and measurement criteria. A store’s […]
Expert Spotlight: 3 Big Ideas from My Interview with The Retail Doctor
Bob Phibbs, The Retail Doctor, is an outspoken retail consultant with a massive audience. With a LinkedIn audience of 375K, Bob Phibbs is known for helping retailers create exceptional customer experiences to move merchandise. His SalesRX program is an online resource with quick and simple lessons that teach selling and people skills to store teams. […]
3 Things Traditional Retailers Can Do To Capture Sneakerheads Like Me
When someone says they’re a sneakerhead, what they’re really saying is, ‘If I buy another pair of shoes, I’m going to have to find a bigger apartment.’ It’s no joke to say that sneakerheads spend a lot of money on sneakers, often as many as they can possibly fit into their closet, and then some. […]
The Very Hungry Carter-pillar: How Carter’s Ate Up the Competition
Kids’ apparel has been a tricky vertical to nail for many retailers. Previously successful brands such as Babies R Us, Gymboree, and Crazy 8 have failed to stay afloat, and some that have survived—like The Children’s Place—are shuttering stores. But despite the turbulence in the category, one company seems to be holding steady year after […]
Results Not Reports. Why Store Managers Love CB4.
AI is the Lebron James of retail. Both arrived with incredible hype and went on to deliver on sky-high expectations. Retailers are using AI everywhere, from supply chain optimization to shopper analytics. However, after countless conversations with retail operations leaders, we’ve found that most won’t adopt AI (or any new solution) for stores unless they’re […]
The Anatomy of a Winning Pop-Up Shop
They’ve been fleeting fixtures on streets and in shopping centers for a while, but pop-up shops are here to stay. In fact, the strategy for pop-up shop success has evolved beyond its original goal of generating buzz and sales. Though they still boost revenue, these concepts now primarily help retailers test and improve upon on […]
How Retailers Are Thriving in The Resale Economy
We’ve come a long way since 2012, when Nordstrom selling secondhand shoes at Rack stores was the scandal du jour in the retail industry. In light of increasing environmental concerns, retail is evolving into what is called a “circular economy”–– an economy that doesn’t depend on finite resources or need to create waste to stay […]
