CB4 & Barnes & Noble

In this short video, Barnes & Noble EVP; President of Digital shares how B&N store managers use CB4 to identify and fix otherwise hidden problems on the sales floor that prevent products from selling. 

“We want our store managers to be focused on serving the customer, not on going through every shelf looking for a lost book. CB4 really helps identify items that are really causing a problem for us, and allows the store manager—in a very short amount of time—to go, address the issue, and then get back to serving the customer.” 

Learn how the tool works in Barnes & Noble stores, and about CB4’s impact on customer experience, employee productivity, and revenue.