CB4 is looking for top talent to join our R&D team! This is a unique opportunity to join a fast-growing startup, backed by top Venture Capital firms and an ever-increasing array of international customers. Make a true impact breaking into the global, multi-billion-dollar retail analytics market and revolutionize the status quo by introducing pattern recognition and machine learning strategies.

Are you a fast learner, passionate about technology, and looking for your next big challenge in an exciting and meaningful position to grow with while maximizing your potential? – Lets meet!

Responsibilities

You will take a critical and active role in the designing, planning, developing, and decision-making processes while cooperating with our strong and experienced team of experts.

 

• Develop end-to-end data pipelines in GCP (Google Cloud Platform) ecosystem
• Research 3rd-party tools and frameworks and incorporate them into the pipeline
• Own the development, optimization and maintenance of our production data warehouses
• Develop automated auditing and monitoring procedures to assure reliability and availability
• Serve as R&D’s technical focal point to the Customer Success team
• Code quality assurance:
• Ongoing code review with teammates
• Performance and testability assurance
• Continuous code optimization

Requirements

• Strong background in Linux and system engineering – at least 5 years
• 3+ years of experience with Python
• 1+ years of experience with Bash scripting
• 1+ years of experience with a public cloud platform
• Independent and highly motivated
• Fast, autodidact learner
• Team player, great interpersonal skills

Advantages

• SQL experience
• Experience with ETL tools
• Experience in Java
• Experience with Big Data technologies and SQL/NoSQL databases

About CB4

CB4 provides patented machine learning solutions that capture consumer behavioral patterns and translates those into actionable recommendations. Backed up by Sequoia Capital, one of the most successful Venture Capital firms in the world (behind companies such as Apple, Google, LinkedIn), CB4 is aiming to revolutionize the way retailers predict consumer demand.

CB4 is a fast-growing machine learning & AI SaaS company revolutionizing and empowering operations and IT teams in brick and mortar retail chains. Backed by Sequoia Capital and Octopus Ventures, we have offices in New York, London and Israel. CB4 is hiring a Vice President of Customer Success to lead our growing Customer Success department in NYC. We are looking for a player-coach who is excited about creating new strategies to grow and nurture long-term relationships with our customers.

 

What is working at CB4 like?

At CB4, every voice matters. Our transparent, open culture is as unique as the technology our company is based on. People are important to us, and we show that through our competitive

salaries, generous benefits, and our emphasis on real connections. Each team succeeds not just because of the tools and resources they're given, but because they're empowered by leaders to constantly innovate, voice their opinion, and shape their own deliverables.

It’s important that all our teams are collaborating and in order to facilitate these relationships we organize a number of events to bring the office together.

 

This position will be based in New York, reporting directly to our CEO.

 

What you’ll deliver:

  • By the end of the first month you:
    • Know the team (even in Israel and the UK) and the in’s and out’s of the business. 
    • Have built an action plan of action for the next 12 months with KPIs to measure success. You’ve translated these KPI’s into a dashboard to monitor and better support your customers and team. 
    • You own P+L for the customer success organization and have built a growth and hiring plan to scale the team up from six, to meet goals and objectives.
  • By the end of the first quarter you have:
    • Implemented core processes that ensure the company and customers adhere to contract terms. 
    • Have identified and implemented at least two changes within the organization to increase operational efficiency, customer satisfaction, and team engagement.
    • Used insights to help inform and tailor the CB4 sales strategy and have trained the sales team to up-sell and cross-sell CB4 services and products.
  • After your first year you will have:
    •  Accomplished all goals set out on your 12 month plan with flying colors. With the CB4 leadership team you have created a strategy for the next 3 years. You’ve grown CB4’s global Customer Success and Solutions organization and have actively engaged and satisfied team members. 

 

Competencies

  • Strong leadership. You’re an excellent communicator who manages and motivates your team to hit every goal set before them. You have a proven track record of meeting and exceeding targets and managing dynamic, collaborative, and high performing teams. You’ve scaled teams successfully and are excited to do it again, 
  • Data driven mindset.
  • Player/coach. No job is too small. You set strategy but you’re comfortable getting into the weeds and executing on that strategy. 
  • Obsessed with customer needs. You have deep experience (at least 3+ years managing and building a customer success team) over-delivering to customers in the B2B enterprise arena.
  • Comfortable with 7-figure deal sizes 
  • Operator.  You know how to set up processes and systems that work flawlessly. You’ve built CS processes and strategies around onboarding, upselling, cross selling and renewals. And you track KPI’s (e.g. customer satisfaction) to ensure you’re on the right track. 
  • Thrive in ambiguity. You’re comfortable setting the direction, and changing gears at the drop of a hat. And you





 

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